Best Answer: The Oculus Rift S warranty covers manufacturer defects only and does not cover physical damage of any kind. Oculus will fix or replace your Rift S if it ever stops working within the first year so long as physical damage isn’t what caused the product to stop working. Your best bet is to protect your Rift S before damage occurs.
Prevention is the best medicine
The Oculus Rift S warranty is similar to warranties for other consumer products; it generally only covers manufacturer’s defects to the product. If your Oculus Rift S arrives and the screen or speakers don’t work, for instance, you’d be eligible for a free replacement from Facebook. The controllers, by proxy, are also guaranteed to work out of the box. Any general tracking errors or nonfunctioning buttons would be covered under the Oculus Rift S warranty.
In a nutshell, Facebook guarantees that every Oculus Rift S you buy will work entirely as advertised. Aside from functioning hardware systems, Oculus also supports your Rift S experience through a partner software ecosystem, including software updates.
On rare occasions, software updates can go wrong and have been known to “brick” devices. If a software update were to render your Oculus Rift S useless, the Oculus Rift S would also cover this sort of defect as well and replace your Oculus Rift S for free.
What happens when physical damage occurs?
The Oculus Rift S warranty will not cover physical damage at all. As such, it’s essential to make sure you protect your investment with a few choice accessories that’ll keep everything in tip-top working shape. The old saying goes, “An ounce of prevention is worth a pound of cure,” and that’s undoubtedly the best way to treat your Oculus Rift S.
While in VR, the Oculus Guardian system will help you keep track of where you are in the physical space in the room around you. While the Guardian does an excellent job of keeping you from moving outside of your measured space, there are always times where the unexpected can happen. Many players have broken their controllers after smacking them together too hard while playing Beat Saber normally.
It’s best to take a few precautionary measures to prevent damage to your Oculus Rift S. While Facebook’s warranty for the Rift S will cover any issues that may occur from the factory or through a software update, it will not cover physical damage.
That means you’ll be on the hook for the repair bill if you are deemed to be at fault for the damage. That’s why it’s best to take special care of your equipment, whether that’s buying extra accessories to help, or just following a few tips and tricks we’ve outlined for you below.
Here’s a few tips and tricks to get you started
If you wear eyeglasses, always be sure to adjust the distance between the lenses and the face pad before sliding the Rift S over your face. You can change this distance by pressing and holding the button on the underside of the Rift S and pulling the front out from the frame. The front of the HMD will adjust a few millimeters outward to help avoid contact between the Rift S’s lenses and your eyeglasses.
Make sure to set up your Oculus Guardian room boundaries so that all objects are at a full arm’s length away from your boundaries. Otherwise, you could easily find yourself putting a controller through a window or TV while playing. Having a large play area is fun, but not at the risk of damaging your Oculus Rift S or adjacent property inside your home.
If you’re not utilizing one of the third-party controller grips that are available, be sure to use the wrist strap included with every Oculus Touch controller. This will keep the controllers from flying across the room in the odd event that you accidentally let go of a controller while playing. The magnetic battery covers on the Oculus Touch controllers are also known to slip off easily and could cause a controller to fly across the room as well, so be sure to utilize those wrist straps every time.
The last piece of the puzzle to think about is the cord and, by proxy, the ports on your computer. While the 5-meter cord is long enough for the average room, there’s always a chance that the cord could get pulled tightly while roaming around in VR. This could put undue stress on the ports of your computer and wear them out, so always be sure to route your cord through an entertainment unit or clip it to the desk, so it doesn’t get easily tugged. Also, be sure to utilize the straps on the side of the Oculus Rift S to keep the cord from tugging on the headset end.