Memory-Lane Monday: Oops!

It’s a sizzling summer season at this retailer, and the main server has failed for the second time in a month, reports a pilot fish on the scene. “CEO is rather upset, and calls IT consultant and demands immediate action,” fish says. “IT consultant responds that he proposed investment in …

Flashback Friday: Step 1: Make sure you have performed Step 0

It’s the mid-1990s, and this pilot fish works as a software developer at a big insurance company where his focus is applications — applications from potential customers for new life-insurance policies, that is. “Our new-business data entry is the start of all applications entering our company,” says fish. “We’ve got …