Windows 10 update (and retirement) calendar: Mark these dates

Microsoft’s shift to Windows-as-a-service (WaaS) for Windows 10 yielded a repetitive, predictable schedule of version release and support expiration dates for the operating system. In theory, anyway. In reality, Microsoft keeps rearranging, rejiggering and repositioning Windows 10’s support and update practices. Last year, Microsoft monkeyed with 10’s arrival and departure …

How AI is helping the help desk

Artificial intelligence (AI) and machine learning (ML) are turning up seemingly everywhere these days, and the IT support function is no exception. In fact, experts see AI in various forms becoming a key component of the help desk in the years to come. “Artificial cognition will, over the next three …

Outlook vs. Gmail: Which works better for business?

Some people will tell you that social media, chat platforms and videoconferencing have replaced email as the most important means of communication in the workplace. Don’t believe them. Email remains the lifeblood of business and will do so into the foreseeable future. When it comes to email in the business …

What Microsoft’s ‘full-Chromium’ Edge browser brings to the table

Nearly three months ago, Microsoft waved the browser white flag, saying it would scrap Edge’s original rendering engine and replace it with Blink, the engine that also powers Google’s Chrome. By going “full-Chromium,” Microsoft has upended its browser strategy in a way not seen since a disastrous decision in 2014 …

8 highly useful Slack bots for teams

Designed expressly for business environments, Slack helps co-workers collaborate in real time through its cloud-based chat interface. One of Slack’s strengths is that it allows the installation of third-party apps and bots to add features to the basic chat platform. [ Related: How to get the most out of Slack …

Head to head: Apple MacBook Air vs. Microsoft Surface Laptop 2 for Business

At a time when 2-in-1 tablets are coming of age in business, ultraslim laptops with traditional clamshell designs are staging a comeback with sales gains in an otherwise flat market, according to IDC. These systems deliver top performance in a thin, light, and sophisticated package. Once luxury items meant for …

Microsoft OneDrive cheat sheet

Microsoft’s cloud storage service, OneDrive, can back up your personal and work files online. It’s built into Windows 10. With it you can sync files on your Windows 10 PC to the cloud and to your other Windows PCs, smartphone or tablet (with the OneDrive app for Android or iOS installed …

Q&A: Christina Care Health CIO talks up Apple’s Health Record app

On Dec. 12, Delaware-based Christina Care Health System went live with Apple’s Health Record platform, enabling its patients to use the mobile app and gain real-time access on their iOS devices to information contained in their electronic health records (EHRs). The non-profit healthcare system is home to more than 260 …