Samsung has been the world’s biggest TV brand for more than a decade, and its Tizen platform is the most widely used smart TV platform globally. It has apps for all the video streaming services, making it easier for anyone to stream videos from Apple TV+, Disney+, ESPN, Netflix, Prime Video, YouTube, and more. However, Samsung smart TV users have been facing problems while using the HBO Max app.
Multiple users have complained that the HBO Max app doesn’t work on their Samsung smart TV. When users open the HBO Max app, it requests them to update the app to the newest version, but no update appears in the app store. According to users, this problem started appearing after the recent update to the HBO Max app. It is apparent from Reddit and Twitter threads that many users have been facing this issue, and HBO Max is yet to solve the problem.
Neither Samsung nor HBO have acknowledged this issue yet, which adds to users’ frustration since they are unable to stream their favourite movies and TV shows. Most users are forced to use other video streaming devices such as Apple TV and Chromecast to continue using the HBO Max app, which is completely unacceptable, especially after spending a lot of money on their Samsung smart TV.
Last year, Samsung smart TV users had faced an issue with the Disney+ app on TV models released in 2016.