The iPhone XR is not properly functioning on the O2 network in the UK, according to the BBC. Based on multiple reports on Twitter, XR users who have O2 as a mobile provider have been experiencing multiple signal outages per day.
Customers have been unable to make and receive calls and send and receive text messages, as well as maintain a reliable LTE connection for using apps.
An O2 spokesperson told the BBC that it is working closely with partners to resolve “an intermittent issue affecting some of our customers using iPhone XR.” O2 did not clarify how many customers are affected, but said that turning the iPhone off and on again can temporarily fix the issue.
According to one customer with an affected device, he was told by an O2 customer service representative that Apple caused the issue with a recent iOS update, though that information has not been confirmed. He was given a free month’s line rental as compensation.
Apple told him there was indeed a problem and that under consumer law in the UK, the handset had to be replaced regardless of warranty. There have been no other reports of free iPhone upgrades, but other iPhone XR owners who are experiencing issues on O2 may want to contact Apple support to see what can be done.