Samsung smartphone customers in the USA are happier than Apple customers, reveals a new study conducted by the American Customer Satisfaction Index (ACSI). More so, according to the 2020-2021 ACSI Wireless Phone Service and Cell Phone Study, the top 5 highest-rated smartphone models in the eyes of customers in the USA are manufactured by Samsung.
Samsung secured an ACSI score of 81, and that was enough for the company to outperform all of its rivals, including Apple. The latter company fell 2% to a score of 80, and it tied with Motorola and Google. In other words, Samsung is on a whole other level while Apple is competing with smartphone brands that are a lot less influential than it.
The Galaxy brand of smartphones is dominating
The recent study shows Galaxy smartphone owners in the USA have a higher satisfaction score than others, with the top 5 highest-rated smartphone models boasting the Galaxy logo.
The Galaxy S20, Galaxy A20, and Galaxy S10 secured a rating of 84, 83, and 82 points, respectively. The Galaxy S10 tied with the four Apple-branded smartphones, namely the iPhone 11 Pro, iPhone 11 Pro Max, iPhone X, and iPhone XS Max.
Time will tell if any of Samsung’s 2021 models like the Galaxy S21 or the Galaxy A52 5G will make it at the top of the 2021 list, but as far as last year’s performance is concerned, Samsung was unbeatable in the eyes of most customers in the USA.