5 Fixes When Your Apple ID Hasn’t Been Used With iTunes or the App Store

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After creating a new Apple ID account, you might find you can’t use it with particular apps, commonly iTunes or the App Store. Don’t worry, this isn’t a permanent problem with your account; it’s actually very easy to fix.

The pop-up alert prompts you to review your Apple ID account details. Typically, you can do this by tapping Review in the alert. However, if that doesn’t help matters, follow the steps below to fix it instead.

Related:

“This Apple ID Has Not Yet Been Used”

Lots of readers have commented to tell us they keep getting this error message or a variation on it. It usually pops up shortly after creating a new Apple ID account and stops you from using particular Apple services.

Specifically, this alert might stop you from using the iTunes Store or the App Store, with a message that says:

  • This Apple ID has not yet been used with the App Store. Please review your account information.
  • This Apple ID has not yet been used with the iTunes Store. Tap Review to sign in, then review your account information.
    This Apple ID has not yet been used error message iPhone
    Tap Review in this alert to dismiss it.

Most people simply need to tap Review and agree to the Terms and Conditions or add extra information to their Apple ID account.

Although you added details and agreed to Terms and Conditions when you created your Apple ID, you may need to do so again to use different Apple services. For instance, creating an account in iTunes doesn’t mean you agreed to the same Terms and Conditions used for the App Store.

If you can’t get rid of this alert and it’s stopping you from downloading apps or buying iTunes content, you should be able to fix it using one of the troubleshooting tips below.

Let us know in the comments which one works for you!

1. Check Your Internet Connection

After tapping the Review button in pop-up alert, you should see some Terms and Conditions or your Apple ID account page. If you see a blank screen instead, it’s possible there’s a problem with your Internet connection.

Keep waiting to allow plenty of time for it to load.

iPhone App Store Terms and Conditions
Sometimes it takes a few minutes for Apple’s Terms and Conditions to load.

Try streaming a YouTube video to test your Internet connection. You also may want to restart your device or your Wi-Fi router.

Third-party content blockers and firewalls on your device—or installed directly to your router—may also cause problems connecting to your Apple ID. Temporarily disable these security features to see if that resolves the issue.

2. Manually Review Your Account Information

You may need to update the details in your Apple ID account before you can use it with the iTunes Store, the App Store, or other Apple services. If your account doesn’t load automatically, you can review the details yourself.

Typically, Apple asks you to do this when your payment and shipping information is incomplete or out of date. Perhaps you haven’t listed a shipping address? Or perhaps your payment card expired?

Payment Information required alert on iPhone
You may need to update your payment information to use Apple’s services.

You may need to add payment details to your Apple ID even if you don’t plan to purchase anything. Although you can usually choose None as your payment method when that is the case.

Either way, you can manually resolve these issues by editing your details on the Apple ID website; access this website from any smartphone or computer.

If you don’t want to use the Apple ID website, you can also view and update your details directly on an Apple device.

How to Review Your Apple ID Details on the Website:

  1. Go to AppleID.apple.com and sign in with your username and password.
  2. If prompted, enter the Apple ID Verification Code sent to your device.
  3. Review your email addresses and phone numbers in the Account section.
  4. Then go to Payment and Shipping to update your payment details and shipping address. Tap Edit to change these details if you need to.
Apple ID account information on iPhone website
The Apple ID website works on desktop and mobile devices.

How to Review Your Apple ID Details on an Apple Device:

  1. On an iPhone, iPad, or iPod touch: Go to Settings > [Your Name].
  2. On a Mac: Open the Apple menu and select System Preferences > Apple ID. With older versions of macOS, you may need to select iCloud instead.
Apple ID settings on iPhone showing Payment & Shipping option
Review your Apple ID details on your device.

3. Use a Different Apple App or Device

Regardless of which app the error message refers to, try opening a few different Apple apps on your device instead. In each app, make sure you’re signed in to your Apple ID account and update any details if you’re prompted to do so.

On each of your Apple devices, try opening and using the following apps:

  • App Store
  • iTunes Store
  • Apple Music
  • Apple TV
iPhone app switcher with Apple ID apps
Try using your account with other Apple apps.

As you open these apps they should each access your Apple ID details. Hopefully, in doing this it uncovers the source of your account issues. It may even automatically resolve those issues behind the scenes.

4. Sign Out of Your Apple ID, Then Sign In Again

This is often a quick and easy solution. After signing out, when you sign in to your Apple ID account again, your device checks the account details against Apple’s servers. In doing so, it may find the information needed.

iPhone XS iCloud Backup settings showing Back Up Now button
Back up your device in the iCloud settings.

You should sign out of your Apple ID from every app and the iCloud settings on your device. You shouldn’t lose any data by doing so, but be sure to make a backup of your device before you start, just in case. You may need to back up to a computer if you can’t use iCloud.

Usually, you can sign out of all these services at once by logging out of iCloud from your device settings. Here’s how to do that.

How to Sign Out of iCloud on an iPhone, iPad, or iPod touch:

  1. Go to Settings > [Your Name].
  2. Scroll down and tap Sign Out.
  3. Choose what to keep on your device then confirm Sign Out.
  4. Return to these same settings to sign in again.
Sign Out option from iPhone Apple ID or iCloud settings
Tap Sign Out at the bottom of your Apple ID settings.

How to Sign Out of iCloud on a Mac:

  1. Open the Apple menu and select System Preferences > Apple ID. With older versions of macOS, you may need to select iCloud instead.
  2. Select Overview from the sidebar and click Sign Out.
  3. Choose what to keep on your device then confirm Sign Out.
  4. Return to these same settings to sign in again.
Apple ID Overview page in Mac System Preferences
Select Overview to sign out of your Apple ID.

5. Contact Apple Support for More Help

If you still see messages that “This Apple ID has not yet been used with iTunes or the App Store” you may need to contact Apple for more help.

Using Apple’s website, you can get one-to-one support from Apple advisors. They should be able to diagnose any problems with your Apple ID account and help you to find a solution.

Click here to schedule a chat with Apple Support.

Apple Support website with option for Disabled Apple ID
Visit the Apple Support website and select the most relevant topic.

Watch Out for Disabled Apple ID Accounts

Sometimes you can’t access particular Apple services because your Apple ID is disabled. This happens if someone attempts to sign in using the wrong password too many times.

There are several ways to unlock your disabled Apple ID. After doing that, you should have access to all of Apple’s services again without any more error messages.

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